1688
Taobao/Tmall

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Help center

HELP CENTER

+8562059615567 info@gucarshop.com online service （9:00-24:00）

User first Ultimate service

Business purchasing
International forwarding
Mail item restrictions
Shopping guide
After-sales business
Freight calculation

common problem

● How long can the goods be kept in Gucargo warehouse?
● Guide to purchasing novice
● What is purchasing
● Which shopping sites does Daigou support
● Transshipment order status description
● Why do I need to fill in the logistics order number for transshipment orders?
● How to fill in the forwarding address of the package?
● New User Registration
● How to view information about my account
● How to change the password
● Retrieve user password
● Shipping Coupon Type
● Shipping Coupon Validity Period
● Shipping Coupon Use Scope
● Ordinary VIP membership rights
● How many levels does membership contain?
● How to check my membership level?
● How to earn points?
● How to use points?
● International Parcel Delivery Agreement